Billing and Bill Payment

University of Michigan Health is committed to providing the highest quality health care as well as outstanding service concerning insurance and patient billing.

Our team is available to assist you with all financial aspects of your care.

Questions About Billing?

For questions about billing and insurance, contact Patient Financial Experience at 855-855-0863 or locally at 734-615-0863, (University of Michigan Health internal 5-digit dial, 5-0863), Monday – Friday, 8 a.m. – 4 p.m. If you need help locating the account number for your bill, review this sample bill for reference.

Questions About Estimated Out-of-Pocket Costs?

If you have questions related to estimates for out-of-pocket costs, please visit our Estimates for Out-of-Pocket Costs page.

Out of Network Surprise Bills

The No Surprises Act (NSA) establishes new federal protections against surprise medical bills effective January 2022. The law protects patients from receiving surprise medical bills resulting from gaps in coverage for services provided by out-of-network clinicians at in-network facilities.

View or download the Your Rights & Protections Against Surprise Medical Bills PDF to learn more about the No Surprises Act.

Paperless Billing

Beginning October 1, 2020, all MyUofMHealth patient portal users will automatically be enrolled in paperless billing.

Paperless billing is a secure way for patients to view and pay bills from any of our hospitals and health centers online. You can also track your health care expenses conveniently without the environmental waste, clutter and inconvenience of mailed statements.

If you have a registered MyUofMHealth account, you will no longer receive paper statements in the mail, unless you’ve already updated your account settings to continue receiving paper statements. If you would like to continue receiving paper statements after October 1, 2020, you must opt-out of paperless billing. Log into your MyUofMHealth account, select “Billing” from the menu, and select the message about cancelling paperless billing from the bottom of the “Account Summary” page.

Pay Your Bill Online

To pay your bill online, or to sign up for a patient portal account, go to the MyUofMHealth patient portal home page. Once you are signed in, select the Billing & Insurance tab. 

You can also make payments to your account using our University of Michigan Health  MyChart mobile app.

In addition, our portal Guest Pay feature allows spouses, family members and others to make payments online on behalf of patients. To learn more about Guest Pay, please visit our patient portal website (MyUofMHealth).

For questions or more information about MyUofMHealth:

  • Email [email protected] OR
  • Call our Health Information Management Department at 734-615-0872 Monday through Friday 7am – 7pm and Saturday 8am – 1pm.

Pay Your Bill by Mail

University of Michigan Health 
Patient Customer Services
Dept: CH14410
Palatine, Illinois 60055-4410

Patient Financial Counselors and Financial Assistance

University of Michigan Health's policy supports medically necessary health care for all people, regardless of their ability to pay. Whether you are insured or uninsured, our Patient Financial Counselors can explore options that may be available to you, including our Financial Assistance Program, MSupport. Contact a Patient Financial Counselor by phone at 877-326-9155 between 8 a.m. and 4 p.m. Monday-Friday, or by email at [email protected]. Visit our Financial Assistance page for more information about MSupport.

All patients are responsible for balances due on their accounts, and payment is due upon receipt of the bill. University of Michigan Health  employs third-party collection agencies to help us resolve unpaid balances.


University of Michigan Health  participates with most insurance plans, including but not limited to, Blue Cross/Blue Shield, Medicare, Medicaid, as well as many commercial and managed care plans. For more information, visit our Insurance page.